Privacy Policy

1. Introduction

Chatra Wise is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our educational programs.

If you have questions or concerns about this policy or our practices regarding your personal information, please contact us at [email protected].

2. Data Collection Information

We collect personal information that you voluntarily provide to us when you:

• Inquire about our educational programs
• Register for a course or workshop
• Contact us via email or phone
• Fill out forms on our website
• Participate in our programs

The personal information we may collect includes:

• Name and contact information (email address, phone number, mailing address)
• Professional background and education level (when relevant to program enrollment)
• Payment information for program fees
• Communication preferences

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under Thailand's Personal Data Protection Act (PDPA):

• Consent: When you voluntarily provide information for program inquiries or enrollment
• Contract Performance: To deliver educational services you have enrolled in
• Legitimate Interest: For operational purposes, website improvement, and communication about related programs
• Legal Obligation: To comply with Thai tax laws and regulatory requirements

4. Data Usage Explanation

We use the information we collect for the following purposes:

• To process program registrations and deliver educational services
• To communicate with you about programs, schedules, and relevant updates
• To send administrative information such as receipts and confirmations
• To improve our website functionality and user experience
• To analyze program effectiveness and participant satisfaction
• To comply with legal and regulatory requirements
• To protect against fraudulent or unauthorized activity

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Payment processors, email service providers, and website hosting services that assist in our operations. These parties are contractually obligated to protect your data.
• Legal Requirements: When required by Thai law or in response to valid legal processes from Thai authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, participant data may be transferred to the new entity

We do not share your information with financial institutions, investment firms, or other parties for marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Program registration and payment information: 7 years (as required by Thai tax law)
• Email correspondence: 3 years from last communication
• Website analytics data: 26 months
• Marketing consent records: Until consent is withdrawn, plus 1 year

7. Data Protection Measures

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Access controls limiting data access to authorized personnel only
• Secure disposal procedures for data no longer required

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. For detailed information about our cookie usage, please see our Cookie Policy.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

9. Your Rights Under Thai Law

Under Thailand's Personal Data Protection Act, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your data for certain purposes
• Right to Restrict Processing: Request limitation of data processing under specific conditions
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by Thai law.

10. International Data Transfers

Your personal data is primarily stored and processed within Thailand. If we transfer data outside Thailand, we ensure appropriate safeguards are in place as required by the PDPA, including standard contractual clauses and adequacy decisions.

11. Children's Privacy

Our programs and services are designed for individuals aged 40 and above. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify participants via email if they have provided contact information
• Post a notice on our website homepage for 30 days

Continued use of our services after policy changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with: